It doesn't matter what kind of business you're in - Today you can:
Look professional by offering 24/7 support on your sites!
Convert more prospects to customers and turn more "one time" sales into lifetime customers
Never miss a question and never answer the same question twice. As a bonus you can take all the previously answered questions and create an FAQ section
Skyrocket customer loyalty and satisfaction by building relationships with your buyers. Customers who receive timely, professional support are more likely to become your customers for life! (Also, a website that does not have a help desk, has to offer its customers support via email. And we all know the problems of email communication and filters!)
Increase the percentage of repeat customers. Satisfied customers will trust you to deliver on your promises and buy from you again and again.
Save yourself tons of customer support hours and use all the answers you give to eliminate buyer concerns directly through your sales page!
One Help Desk to Rule Them All...
In the past, multiple pieces of software with complex installations were needed. One different help desk needed to be installed on each site you own. And in most cases you had to install a separate version on each individual site you owned.
Not any more. Running your business is easy with a centralized support desk solution: one helpdesk to manage all your sites and individual products. Providing support to all of your different sites and products with just one simple installation.
- No need to install one helpdesk per site
- No need to log in and out of multiple help desk accounts
- No need to remember several logins
- No need to manage several helpdesks the old fashioned way
The Next Generation of Easy Customer Management
VIP Desk 3.0 lets you add simple, cut and paste support to any amount of sites, connecting them all in one web-based software!
No Monthly Fees, 24/7 Support
Try It Out Before You Buy with the Live Demo!
Front End Demo Version Click Here
Admin Control Panel Demo Version Click Here
Username: demo, password :demo123
(Note, content in the demo is for example only, you will need to supply your own knowledge base and support info in your own help desk.)
Consider this: if your not using a customer support desk - most likely - potential customer questions, as well as refund requests are heading strait for your normal email. Or, in most cases - refund requests and complaints are going directly to your payment processing system - like Paypal or Clickbank...
Keep Your Money Safe
If enough complaints, refunds, or failed attempts to contact you arise - your account and the money in it are in serious danger. Without a second thought your livelihood can be swept away from you with no chance of appeal. But this situation can be easily avoided with VIP Help Desk providing strong communication, support and credibility for your sites.
Those unanswered prospect questions in your inbox - as well as delays in dealing with customers' problems are costing you in serious sales. And in most cases, the solutions are simple and easy to avoid. The best way to eliminate confusion and deliver immediate response to your customers dilemma is with a support desk.
Countless Installations, No Monthly Fees
Now you can give each one of your sites and products its own custom ticket submitting options.
For example - Product A can have a support department with no special information required while your billing department may require the customer to fill in username, password, and transaction number...before submitting the ticket.
This feature will save both the customer and support staff time by getting the necessary information upfront.
No More complicated installations and custom codes.
Right from your admin you can easily point, click, and add any custom fields you want.
You can also outsource and add Unlimited operators to manage one or all help desks. - And limit an operators access to just one department if you want to.
Each operator will have their own control panel where they can login and do their work.
The Proof is in the History?
Do you ever find yourself in a situation where a customer complains that he has been contacting or submitting several tickets but received no response? Now with VIP Desk's History feature, you can get all the logs, or "evidence" needed to respond back correctly and confidently.
Build lines of communication inside your business
Operators can assign a ticket to other staff in your company or other departments and can "talk" to each other privately about the ticket by using the "Add Note" feature. It's a neat way to take notes, assign tickets and follow up with important issues. All without interrupting the ticket's owner.
Save time for both the customer and support staff by using Knowledge base in a creative way. Vip Desk has been designed with the goal that speeding up support time, and helping the customers find what they want as fast as possible.
You probably see knowledge base featured in many helpdesks, however, vipdesk is unique in this aspect. Before going through the ticket page to submit a ticket they must see the knowledge base for list of most asked questions and the answers.
We are not done yet, on the ticket page, when they type in their questions, vipdesk automatically searches the whole knowledge base for related keywords and shows them in real time right on the ticket page. People usually are lazy to do a search but with these two chances, they are effortlessly able to find a similar solution for their queries before clicking on the "submit" button. Voila!
When typing a reply, the operator can simply tick the" add to knowledge base" box. The answer will be sent to the user and at the same time, the operator will be redirected to the knowledge base section where the reply has already been added, ready for editing/publishing.
Streamline Your Profits and End Confusion Forever with...
The *NEW* VIP HELP DESK 3.0
Flexible and Easy to Us
VIP Desk is a point and click simple, web-based help, support & service desk for your site visitors, prospects & customers!
VIP Help Desk 3.0 Now Comes With More Features Giving You a Unified Center of Support For Your Prospects and Buyers!
VIP Desk 3.0 Blowout Features!
Here's where VIP DESK gets exciting! You can easily navigate in three categories - Admin, Operator and User.
Tired of reading? >>Click here to Order! <<
1. Admin Panel - This is how you will organize and build strong relationships with your customers... It couldn't get any easier, take a look:
Now your business is covered from every angle. And what was once a day to day annoyance becomes a simple pleasure using this panel. As an administrator you can:
Keep personal service for each product you sell completely organized. Add, Edit, and Delete Departments. You can have a 'department' for each one of your separate products keeping business streamlined and professional.
You can have unlimited departments!
Outsource your customer service chores with no hassle and no complicated work around. Point and Click to Add, Edit, and Delete Operators for any Department(s). You can assign operators to specific departments. And each operator can only handle the Tickets under the department(s) assigned to him for extra clarity in your delegation.
New software process answers your customers questions for you! With your new ability to Add, Edit, and Delete "Troubleshooters". Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.
Here's a simplified example:
"Is your problem A, B or C." If you choose 'A', you are asked:
"Is it A1, A2, or A3." If you answer 'A2', you are given:
"Answers to problems related to A2 are 1, 2 and 3".
*This is similar to Windows Help troubleshooters.*
Create a "help section" automatically. With the Add, Edit and Delete Knowledge base options you can stop most questions at the gate. This is where important issues can be listed for users to refer to and knowledge base gives your customers the option to do multi-keywords searches.
Keep your customers up-to-date on your latest website/product(s) news! Your admin panel lets you customize your site as you Add, Edit, or Delete Announcements for users.
Monitor and systemize all your Downloads. Forget about emailing individual people big-sized help files, PDF files, manuals, guides, etc. (which might not even reach your customers due to email filters). Now you can provide all your downloads in VIP Desk where they'll be instantly available 24/7 to customers that need them!
Avoid unnecessary drama by keeping track of all messages past and present. You can see open and closed tickets. And of course, as Admin you can reply to any ticket(s) in any department.
Take care of everything within VIP Cart for maximum convenience. An email is sent to the questioning customer after admin replies to the ticket within the software.
You can have unlimited operators.